Support

Email hello@goldstandardweb.com. A person answers within 24 hours, usually much sooner. If a run went wrong, include the change set's name; its results log tells us exactly what happened in each account.

Common questions

• A run changed something it shouldn't have. Open the change set and press Undo (first 15 minutes) or Roll back. Rollback shows its own dry run first.
• An account says "App not installed". The app was removed from that client account in your CRM. Install it there again; it's picked up on the next audit.
• A scheduled run is on hold. The accounts changed since you approved it in a way that needs your eyes. Open it, do the dry run again and approve it.
• A new client account isn't showing. New accounts appear within a few minutes, and a nightly check catches any that were missed.
• How do I uninstall? Settings → Disconnect, or uninstall from your CRM's app marketplace. Your logs stay viewable for 30 days, then they're deleted.